Updated: September 2016

Introduction.

Welcome to this Japan Abercrombie & Fitch website - Abercrombie.co.jp, microsite, or mobile site (this "Website") or mobile application (“App”). This Website is operated by AFH Japan, G.K. (referred to in these terms of use as "Abercrombie & Fitch", “ we", "us" or "our"). Please review these website terms of use ("Terms of Use") before continuing to access or using this Website or App. These Terms of Use apply to all visitors to, or users of, this Website or App.

Your Use Generally.

Your access and use of this Website/App confirms your acceptance of these Terms of Use and your agreement to be bound by them. If you do not accept these Terms of Use, do not use this Website/App. We may terminate or suspend your access or use of this Website/App if either: (a) we reasonably consider that you have breached these Terms of Use, or (b) we consider it necessary to do so for security purposes.

Varying these Terms of Use.

We may, from time to time, revise these Terms of Use by updating this posting. If we make any change to these Terms of Use we will inform you of the change by placing a notice on this Website/App. If you do not agree to any such change, you must not continue to access or to use this Website/App. If you continue to access and/or to use this Website/App after we have informed you of any change, we will assume that you have accepted the change.

Ownership of Content.

All right, title and interest in and to this Website/App and all of its content, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, designs, video, audio and written and other materials that appear as part of this Website/App (collectively, "Content" ), and all intellectual rights (including copyright, trade marks, rights in designs and patents) in and to this Website/App and all of its Content, is owned by Abercrombie & Fitch and/or its licensors. All Content is provided to you by Abercrombie & Fitch only for your personal and non-commercial use. This means that you may not and may not permit, assist or enable another person to do any of the following: (a) copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license, allow others to copy, or otherwise exploit this Website/App or any of the Content, including but not limited to framing or linking the Website/App or the Content or any part of the Website, App or Content; or (b) access or use the Website/App or any of the Content for any commercial purpose or for any purpose which competes with our business.

Trade Marks.

Abercrombie & Fitch (and its licensors) retain all rights in and to our trade marks, trade names, logos, brand names and our goodwill in all of these (collectively, our "Trade marks"). These Terms of Use do not allow you to use our Trade marks and we remind you that the use of our Trade marks in any manner is strictly prohibited.

Our Products.

From time to time, we may need to modify, vary or withdraw (on either a permanent or temporary basis) some of the products and services and/or the features and specifications of those products and services that are displayed on or made available to you through this Website/App. We reserve the right to do so without any liability to you. Our Sale Terms also address the circumstances in which we may make changes to and/or withdraw products sold by us through this Website. You can read a copy of our current Sale Terms by clicking here. We will use reasonable endeavors to ensure, but cannot guarantee and do not represent or warrant, that there are no typographical errors, inaccuracies or omissions that relate to product descriptions, pricing and/or availability on this Website/App. We make no representation nor give any warranty as to the completeness, accuracy or currency of any information on this Website/App. The inclusion of any products or services on this Website/App does not imply, warrant or guarantee that these products or services will be available through this Website/App if you wish to place an order for such products and/or use such services at any particular time. We have made every effort to display, as accurately as possible, the colors of our products that appear on this Website/App. However, the actual color you will see will depend on your device settings and we cannot guarantee that your device will accurately display our colors.

Comments and other Communications.

If you send us any comments, feedback, suggestions, ideas and/or other communications (collectively, "Communications") through or in connection to this Website/App, or through email, postal mail, or any contact with us, we will assume that you have granted to Abercrombie & Fitch the unlimited right to copy, reproduce, publish, transmit, distribute, display, post, modify, create derivative works from or otherwise use or exploit (collectively "Use") such Communications. Abercrombie & Fitch shall have the unlimited right to Use any ideas, concepts, know-how, or techniques contained in any Communications you send to us for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

Privacy Policy.

When you buy merchandise from us, or otherwise use this Website/App, we may ask you to provide us with personal information about yourself. Personal information that you provide to Abercrombie & Fitch through this Website shall be subject to our Privacy Policy. Details regarding tracking on our Website, Apps or in emails in order to serve you advertisements or marketing, or to improve or personalize your experience, are also discussed in the Privacy Policy. You can read our current Privacy Policy by clicking here.

Your Account.

You may choose to create an account ("Account") on this Website/App. You may not be able to access or use certain features of or services offered on this Website/App if you do not have an Account. If you would like to create an Account, you will need to input your name, an email address, and password. You are responsible for maintaining the confidentiality of your access information and for controlling access to your Account and your device. You will be responsible for all activities that occur under your Account (including but not limited to any purchases of our merchandise made through your Account) unless you notify us that your Account is being used by a third party without your consent. We may terminate your Account, at any time, and without prior notice to you if: (a) we reasonably believe that you are using your Account in breach of these Terms of Use, (b) we reasonably believe that a third party is using your Account without your consent, or (c) we need to terminate or suspend your Account for security or maintenance purposes.

Linking.

From time to time, this Website/App may contain links which will direct you to external websites or webpages operated by third parties (the "Third Party Sites"). In addition, certain Third Party Sites may also provide links to this Website/App. Abercrombie & Fitch does not control and is not responsible or liable for the accuracy, security or reliability of any Third Party Sites or for any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and Abercrombie & Fitch will have no liability to you for any loss or damage that you suffer (including but not limited to any loss or damage to your device, equipment, hardware or software) arising out of or related to your access or use of, or reliance on, any Third Party Sites and/or their content, or caused by or in connection with any purchase of merchandise or services available on or through any such Third Party Sites.

Disclaimer.

Abercrombie & Fitch takes all reasonable measures necessary to try to ensure that this Website/app and the Content are free from viruses and defects but cannot guarantee that your device, equipment, hardware or software or any data stored or created by your device, equipment, hardware or software (collectively, "Equipment") will not be damaged, corrupted, lost or otherwise affected if you access or use this Website/app or any Content. Abercrombie & Fitch recommends that you take all steps necessary to protect your Equipment when using this Website/App or any Content, such as installing reputable anti-virus software.

Our Liability.

We will not be liable to you for (a) any loss of or corruption to data, (b) loss of or damage to your device and/or equipment, (c) any loss or damage which was not foreseeable by both you and by us or which you did not notify us may occur if we breach these Terms of Use or our legal duty of care to you, or (d) any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage, such as through the installation of reputable anti-virus software. Nothing in these Terms of Use excludes or limits our liability to you for fraud or for death or personal injury caused by our negligence or for any other liability which may not be excluded or limited under any applicable law.

General Terms.

These Terms of Use are governed by the laws of the part of Japan. Each of us may bring legal proceedings about these Terms of Use only in a relevant court in Japan.

Updated: June 2018

In order to make your visits to the various online channels of Abercrombie & Fitch as responsive as possible, we provide this summary of what information we collect online, and how that information is used.

This privacy policy statement applies only to the information collected online through Abercrombie.co.jp, Abercrombie & Fitch microsites or mobile sites (collectively our “Websites”), our communications, social media sites and accounts, or mobile applications that Abercrombie & Fitch provides for download to your mobile device ("Apps") that expressly adopt, and display or link to, this policy.

The information you provide through our Websites, Apps, communications and through social media sites and accounts is collected by Abercrombie & Fitch Stores, Inc. and processed by Abercrombie & Fitch Stores, Inc., Abercrombie & Fitch Management Co., AFH Japan GK, and AFH HK DTC Limited.

Contents

• What is Personal Data
• Information We Collect Online
• Mobile Application
• Information Collected on Pages Abercrombie & Fitch has on Social Media Sites
• Using Information We Collect
• Information We Share With Third Parties
• Storage of Information
• Cookies and Advertising
• Consent
• Opt-Out
• Accessing and Updating Your Personal Data
• Privacy of Children
• Links
• Updates to Privacy Policy
• Security Statement
• Questions About Privacy

What is Personal Data

This policy will more specifically address the personal data we collect, transfer, use, and disclose, which generally includes name, address, telephone number, email address, date of birth, billing and payment information, account information, and other information that specifically relates to you, which we collect in the course of providing our marketing communications, goods, and services to you.

Information We Collect Online

1. General Browsing

We collect general information about our visitors’ experience with our Websites/Apps and this general information is not connected to personally identifiable information about individual visitors. This general information (for example, domain type, browser version, service provider or your IP address) will provide us with information regarding the general use of our Websites/Apps. The information collected includes which pages our visitors are viewing on our Websites/Apps and whether visitors arrived through a link for our Websites/Apps. It also includes information on the type of browser and service provider used. For visitors using a mobile version of our Websites, this includes technical information about the device used, such as screen size, cookies supported by the device, and how images may appear. All of this information helps us provide a better experience for our visitors by being able to determine such things as how to best format our mobile Websites/Apps for various devices, our most desired pages, products and features, how to best direct visitors to our Websites/Apps, and where there might be browser or service provider connection issues.

2. Location Information

Our Website, Apps, and communications may use your IP address to determine the approximate location of your Internet Service Provider (ISP). This allows us to tailor content to you, such as a map of nearby stores. Mobile devices include your cell phone, and could include your laptop or tablet depending on the type of wireless connectivity used. If you do not consent to provide or disable location-based services, we may ask you to manually select the region where you are located, or to enter your zip code; if you chose not to provide this information some features of the Websites, Apps or communications may not be available. See the “Opt-Out” section below for the choices you have regarding collection of location information.

3. Personal Data

Contact Us and Click to Chat

If you complete a general "Contact Us" form on one of our Websites we may collect your name, email address, and any information that you provide in the text of your message.

If you use the Click to Chat feature on our Websites we may collect your name and any additional personal data or other information that you provide throughout the communication.

Sign Up for Marketing Email List

If you sign up for our marketing email list, or the marketing email list for any of our affiliate brands, you will be asked to provide your email address. Our affiliate brands are: Hollister Co. and abercrombie kids. Signing up enables you to receive information about products and offers that we provide via email. Once you sign up you will receive an email to the email address you submitted confirming you are subscribed. In some locations on our Websites/Apps you are given the opportunity to submit additional information, such as gender and date of birth, that will help us cater messaging and marketing emails we send to you. In addition, we may identify you when you click a link in an email to get to our Websites, and may personalize messaging, promotions or product recommendations. You can choose the frequency with which you receive marketing emails or unsubscribe if you no longer want to receive marketing emails from us. See the Opt Out section below for more details.

Sending Electronic Postcards or Emailing an Item to a Friend

When you send an electronic postcard, or email an item to a friend from our Websites, the designated recipient will receive your name and email address, as well as any information you entered in the message. The email address information of your recipient is not used for any marketing purposes by us or our affiliate companies unless they have already submitted it for this reason, nor is such information rented, sold or exchanged with third parties for their marketing purposes. We do not review any information provided in the message content. You should not send postcards or items to friends unless you believe your friend would be interested and want to receive the information.

My Account

You are given the opportunity to create an account on our Websites and Apps. Creating an account requires you to enter your email address, first and last name, and to create a password, and allows you to provide postal addresses, a phone number, payment details, date of birth, gender, and favorite categories. By providing this information we are able to offer you a more personalized experience on our Websites, Apps, and in communications. In addition, we may identify you when you sign into your account and we may personalize messaging, promotions or product recommendations. Some of the features in the account section allow you to create an address book, save a wish list, subscribe to and update your marketing email frequency, access your order history, and enjoy "quick checkouts" by having us automatically enter your name, phone number, email, postal address, and payment details in the checkout process. When you create an account you will receive a welcome email that will be delivered to the email address you inserted into the email field on the create an account page.

To request to have your account cancelled, please use the Contact us section of the Help page and include the email address associated with the account you wish to cancel.

Sold Out or Product Email Alert

If you provide us with your email address to contact you when a product on the site is available for purchase or to show interest in a product, the email address you submit will only be used for such purpose. The email address will not be used for any additional promotional purposes by us or our affiliate companies, and will be purged after the email(s) are sent or if there is no longer a need to maintain the data. You will, however, be able to sign up to receive marketing emails via a link in the footer of the product alert email that you may receive.

Purchasing at the Online Store

If you purchase merchandise through our Websites, we will gather your personal data (including your name, billing and shipping address information, email address, telephone number, banking and payment information), as well as information about your purchases on our Websites, which we may combine with your store purchase information. In addition, if you have created an account you will be able to view your order details in the account section. Some information provided in checkout may be used to personalize a future visit or communications, to cater products or offers to you or shared with affiliates or third parties for our marketing or advertising purposes.

Surveys

We will collect information when you fill out a survey offered on our Websites or in communications. This information will assist us in gathering feedback from you in order to improve our services and continue to offer features that you prefer.

Social Media Accounts

To create an account on our Websites/Apps or to participate in certain features, our Websites/Apps may allow you to chose to let us access information from accounts you have created on social media sites such as Facebook, Twitter, Pinterest, Instagram, and other similar sites (“Personal Social Media Accounts”). If you chose to allow us access to your Personal Social Media Accounts, Abercrombie & Fitch could collect some, and possibly all, of the data in the Personal Social Media Account to which you grant access. Depending on the terms of the social media site, this information could include: your name, email address, profile picture, gender, networks, user ID, list of friends, date of birth, likes, education history, work history, current city, hometown, interests, relationship status, and location. Once you grant this permission, Abercrombie & Fitch will be able to continue to be linked to the permitted Personal Social Media Account and collect information without a further request for permission, which could include later revisions to existing information or new types of information that you add. If you no longer want your Personal Social Media Account(s) linked to our Websites/Apps, click on the ‘disconnect’ link located on our Websites/Apps near the corresponding social media button and we will stop collecting this information. You may also be able to stop our ability to link to information in your Personal Social Media Account by following instructions provided on the applicable social media sites.

This privacy policy does not cover the privacy and security practices of social media sites where you have Personal Social Media Accounts. Please review privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.

Mobile Application

We offer Apps for download to your mobile device that provide you with various interactive features.

The collection and means of collecting information, as well as the use and sharing of information, through any currently existing or future App are discussed in this policy.

In addition:

• Use of some features of an App will ask for permission to access data on your mobile device, such as your photos. We will only access this data if you provide consent when asked by the App. Please note, some features of the App are only available if you allow us to access the requested content.

• If you provide consent when asked, the App will send push notifications ("Notifications") to your mobile device. These Notifications can be sent to you and viewed by you even if you are not actively using the App. The Notifications may be specific to your interactions with us and may be location-specific if you have consented to location-based services.

• See the “Opt-Out” section below for the choices you have regarding collection of location information and data from your mobile device, and receipt of Notifications.

Information Collected on Pages Abercrombie & Fitch Has on Social Media Sites

Personal information may be collected directly by Abercrombie & Fitch through social media accounts (“Social Media Pages”) and may also be collected by the social media site hosting the Abercrombie & Fitch Social Media Page.

Personal Information collected directly by Abercrombie & Fitch: The collection of personal information directly by Abercrombie & Fitch on our Social Media Pages will include the type of information addressed under "What is Personal Data" above. Examples of how personal information may be directly collected on Abercrombie & Fitch Social Media Pages include providing information through an application or form which has a link to this privacy policy. We will use and share the information we collect on our Social Media Pages in the manner specified below in "Using Information We Collect” and in "Information We Share With Third Parties."

Personal Information collected by the social media sites: This privacy policy does not cover the privacy and security practices of the social media sites on which Abercrombie & Fitch has Social Media Pages. Please review privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.

The social media sites where Abercrombie & Fitch has Social Media Pages may provide aggregate information and analysis to Abercrombie & Fitch about your use of our Social Media Pages. This allows us to better understand and analyze our user growth, general demographic information about the users of our Social Media Pages, and interaction with content on our Social Media Pages. Overall, this information may be used to help us understand the types of visitors and users of our Social Media Pages and use of the content.

Using Information We Collect

We use the information collected through our Websites, Apps, and communications for the following purposes:

• To fulfill orders and complete transactions, including for processing payments and refunds, verifying addresses, and to ship merchandise.

• To conduct appropriate anti-fraud checks in the course of which the personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

• To detect and protect us, our affiliate companies and other third parties against negligence, fraud, theft, and other illegal activities and to audit compliance with our and their internal policies.

• To comply with administrative, tax, investigative or other audit requirements or any other legal or regulatory disclosure requirements.

• As required by applicable laws, rules, and regulations, and to comply with any legal or regulatory requirements.

• To monitor and analyze your activity with us, interaction with our Websites, Apps, communications, and the effectiveness of our advertising and your purchases.

• To serve site content, including search engine options, personalized messaging, product recommendations, and interactive features on our Websites, Apps, and in communications.

• To assist you with any questions or requests you may have regarding our Websites and Apps - or through any form of contact you make with us, including by email, phone, postal mail or via our Websites.

• To develop, market, sell, and provide our products, services, communications, advertising, and other areas associated with our Websites, Apps, and stores.

• To provide communications to you, such as operational communications (associated with your order, account, and other interactions with our Websites and Apps) and marketing communications (for example regarding: coming soon, sold out, cart abandonment, product view, appeasement, product recommendations, banners, promotions, services, offers, and events).

• To understand your needs and preferences in order to personalize your experience of our Websites, Apps, store visits, marketing communications, and advertising regarding our products and services as well as our affiliated companies’ products and services.

• To conduct surveys, sweepstakes or contests.

• To provide location based information, marketing, and advertisements on our Websites and Apps, in communications, in search engines, on third party websites, and when you visit our stores.

• To create, administer, and update your account(s) that you have set up on our Websites and Apps, including using features offered in the account section.

• To manage and develop our business and operations, and those of our affiliated companies.

• To consider you for employment, and administer and maintain application information provided.

Please note that if you do not provide us with the required personal information, we may not be able to provide the information, products or services you need or process your request.

Information We Share with Third Parties

1. Email Addresses

We do not sell, or grant rights to external third parties, to use your email address for their own marketing purposes.

Please note, if you request to be removed from our email marketing list, you may still receive email confirmations from us regarding any orders placed by you on our Websites, or other operational emails.

2. Postal Addresses

We make the names and postal addresses in our postal mailing list, sometimes categorized by purchasing information, available to our affiliates (for example, Hollister Co. and abercrombie kids) and other unaffiliated companies for their marketing purposes. See the “Opt-Out” section below for instructions on how to opt out of sharing with unaffiliated companies.

3. Service Providers

Please be aware that we may share information collected with third parties to assist us with our e-commerce business, such as our Websites, Apps, and communications, and our Social Media Pages. Some examples of the assistance that may be provided by third party service providers are: fulfilling orders (including but not limited to, processing payments, assisting with shipment, providing fraud prevention services, and verifying addresses), providing advertising services - including on social media sites and internet search engines, sending marketing communications, your actions in response to our communications and the effectiveness of our advertising, monitoring and analyzing site activity, serving site content (including a site search feature, product options, and personalized messaging), organizing information, conducting surveys, administering and maintaining employment application information, offering interactive features on our App, evaluating potential models, and administering emails, sweepstakes or contests. Such third parties may have access to your personal data to provide services on our behalf, but may not use your information for any other purpose.

4. Legal Disclosures

You should also be aware that we may disclose specific information about you if we are required, or we genuinely believe that we are required, to do so by law or if we reasonably consider that it is necessary to protect the users of our Websites and Apps and that it is difficult to obtain consent from you. In the event that we, or our parent company, are acquired by a new owner, or if following a reorganization of our corporate group we become part of one of our affiliate companies, your information may be transferred to a new owner, or another of our affiliate companies, as part of our assets. If this occurs, we will take all reasonable steps to ensure that our new owner or the affiliate which we become part of will use your personal data only in accordance with the terms of this privacy policy.

5. Sharing Information within our Group

We may disclose the information that you provide to us (including, without limitation, your personal data) to any member of our group, which means our subsidiaries, our ultimate holding company and the subsidiaries of our holding company (including our affiliated companies). A&F and its affiliates will not subscribe you to their ongoing marketing email or text message programs unless you have separately consented to receive such marketing emails or texts from a given affiliate. These members may use information provided by you for marketing purposes or to serve personalized messaging on our Websites, Apps, and communications.

Storage of Information

All of the information gathered through our Websites, Apps, and communications that you provide to us is sent to the United States and Japan. We store and process your personal data and any other information that we collect from you through our Websites, Apps, and communications in the United States, Japan, and Japan. Our third party service providers who offer services to us from time to time may also store and process your personal data in the United States, Japan, and Japan. We, and our third party service providers mentioned above, may need to disclose your personal data that we store if required to do so under any applicable laws, rules or regulations.

Cookies and Advertising

What Are Cookies, Pixel Tags and URL Links, and How Are These Used on Our Websites or in Our Emails?

Our Websites use, and our third party service providers may use, a browser feature known as a cookie, which assigns a unique identification to your computer or device. The cookies are typically stored on your computer's hard drive or mobile device. The information collected when visiting our Websites may include the following: an IP address, the URL of the page from which you arrived; your browser type; other technical information about your device used to visit our Websites; the pages you view; the features you use; whether you create an account, or sign in and where you go on our Websites once signed in; whether you complete a transaction; whether you have previously completed a survey; and the time of your visit. This information allows us to determine such things as which parts of our Websites are most visited or used, what products are browsed and/or purchased, the effectiveness of the Websites, your specific interaction with our Websites, and difficulties you may experience in accessing our Websites. With this knowledge, we can improve the quality of your experience on our Websites by recognizing and delivering more of the most desired features and information, personalize your experience, and resolve access difficulties. In addition, our Websites use cookies to help keep track of items you put into your shopping cart, whether you purchase any or all of those items, and to tell us whether you have visited one of our Websites in the past. This allows you to maintain shopping carts between visits and allows us to inquire about your continued interest in items in your shopping cart or that you viewed on one of our Websites. Our Websites also use cookies to help keep track of checkout information, other than payment method information, while you remain on our Websites. In addition, the information collected by us or our service provider(s) may be linked to and combined with information that we collect about you from your visits to our Websites.

Our Websites use, and our third party service providers may also use, Pixel Tags (also known as Web beacons, Web bugs, and Clear GIFs) on the Websites and in emails. A Pixel Tag is a nearly invisible pixel-sized graphic image on a Webpage or email message. Pixel Tags may be used to collect the same information about your visit that is collected through cookies, as noted above. We may also collect information about a search engine used, and a search engine advertisement clicked to navigate to the Websites. Pixel Tags in emails help us confirm the receipt of, and response to, our emails (including your interaction with our Websites as a result of receiving the email) and the time our email is viewed. This information helps us to make similar evaluations about our Websites and emails as with cookies and to determine the most desired features and information so that we can provide those features and information to you and personalize our interactions with you. This information may also be linked to and combined with information that we collect about you from your visits to our Websites.

In addition, our email communications to you may include a "click-through URL" linked to a particular page on one of our Websites. By clicking on one of the URLs, you will automatically enter one of our Websites and we may collect information related to the "click-through". You may avoid having this information collected by not clicking on the URL links in our email communications.

How Third Parties Serve You Our Advertisements On Other Websites and Your Choices

We contract with third party advertising companies to serve you online display and banner advertisements on other websites. To serve this advertising, these third parties may place, use or rely on technology, such as cookies and/or Pixel Tags, to collect information about your interactions with our Websites and Apps and interactions with other websites. These advertising companies may use and share the information gathered to deliver our ads more tailored to your interests on other websites that are a part of their online advertising networks and/or search engines. We receive aggregate information from these third parties to gauge our advertising effectiveness. To opt out you can click on the icon that may appear on some of our advertising served through these technologies. We may use more than one third party company for placing this advertising, which would require you to opt out of each company.

Consent

By submitting your personal data to us through our Websites, Apps, and communications, you are agreeing that we may collect, use and disclose your personal data in accordance with the purposes and uses identified in this policy.

Opt-Out

1. Collection of Location Information

2. Email Address

If you no longer wish to receive emails from us, please click here to enter your email address and unsubscribe from receiving our marketing emails. To unsubscribe from receiving marketing emails from any of our relevant affiliate companies' brands, go to the email and phone page within the “My Account” section, click on the drop-down menu and select ‘No emails/Unsubscribe’ for the brand from which you no longer want to receive marketing emails, and press ‘SUBMIT.' Or, click on the unsubscribe link located in the footer of the marketing email to be directed to the unsubscribe page to submit your email address.

Please note, if you request to be removed from our email marketing list, you may still receive email confirmations from us regarding any orders placed on our Websites or other operational emails.

If you have any problems with unsubscribing from marketing emails, please use the Contact Us section of the Help page and tell us to remove you from our email marketing list or write to us at the address set out below:

Responsible Sender of Marketing Emails
Abercrombie & Fitch Stores, Inc.
6301 Fitch Path
New Albany, Ohio 43054 USA
Privacy@Anfcorp.com

3.Postal Address

If you do not wish to receive marketing materials from us via postal mail, please use the Contact Us section of the Help page and tell us to remove you from our postal mailing list, including the postal address you wish to have removed.

If you would like to make sure that we do not disclose your name and postal mailing address to unaffiliated third parties for their marketing purposes, please use the Contact Us section of the Help page and ask us not to share your postal address with unaffiliated companies, including the postal address you wish to have it removed.

Accessing and Updating Your Personal Data

We prefer to keep personal data of those who create an account on our Websites and Apps accurate and up to date. To do this, we provide you with the opportunity to update or modify your personal data. Just sign into your account with your email address and password, and you will see an overview page where you can update your information. You may also email or write to us if you think that personal data that we hold about you needs to be updated.

Upon your written request, we will inform you of the personal data relating to you that we hold and the use and general disclosure of your personal data. We will also give you a copy of the personal data we have retained.

Please send your written request to the email address or postal address provided under "Questions About Privacy" below. In your written request, please include your name, address, phone number, and email address so that we may verify whether we retain any personal data about you.

Privacy of Children

Our Websites are not directed at children under the age of 18, and we do not knowingly collect any personal information from children under the age of 18. The children’s products we sell on our Websites are intended for purchase by adults only. No one under the age of 18 should provide personal data on our Websites or at our stores. n the past, our affiliated company, abercrombie kids, collected personal information from children under the age of 18 with the consent of the child’s parent or guardian. Any such personal information collected by abercrombie kids has been deleted, and abercrombie kids no longer has any information concerning that child.

Links

For your convenience and enjoyment, our Websites and Apps may contain links to other websites operated by third parties ("Third Party Sites"). We do not monitor and are not responsible for the privacy practices or the content of such Third Party Sites. We would urge you to review the privacy policies of each Third Party Site to ensure that you are comfortable with the privacy policies and practices.

Updates to Privacy Policy

As we continue to offer our customers new and different types of content and services, we may revise this privacy policy to reflect the changes that we have made to our information collection, use, disclosure or transfer practices. We will notify you that we have revised our privacy policy by placing a notice on our Websites/Apps. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis. By submitting personal data to us after the changes coming into effect, you are agreeing that we may collect, use, disclose, and transfer your personal data in accordance with the purposes and uses identified and to the transferees specified in the updated privacy policy.

Security Statement

We limit the number of employees that have access to the databases that contain personal information.

Our Websites are designed to accept orders from web browsers that allow communication through Transport Layer Security (TLS) v1.1 and 1.2. We support Microsoft Internet Explorer 11.0+, Apple OS X 10.9+, Android 5.0+, and Apple iOS 9.0+. We recommend if you are viewing our websites on Google Chrome or Mozilla Firefox to download the latest version in order to maximize your experience, otherwise you may not be able to access or utilize all pages on our websites as intended.

While we implement the above security measures on our Websites/Apps, you should be aware that 100% security is not always possible.

Questions About Privacy

If, for any reason, you are accessing a country specific website for a country in which you are not located (e.g. utilizing a proxy server) please contact Customer Service to view the policies and terms specific to your jurisdiction.

If you have any questions, comments or concerns regarding our privacy practices or our legal compliance with the Japanese Act on Protection of Personal Information or other applicable privacy law or regulation, please email us at Privacy@Anfcorp.com or write to us at the address set out below:

Attn: Privacy Policy Manager
Abercrombie & Fitch Stores, Inc.
6301 Fitch Path
New Albany, Ohio 43054 USA

Privacy@Anfcorp.com

Terms that we have used in these sale terms are defined in the "Definitions" section below.

These sale terms set out the terms and conditions that will apply when you purchase merchandise through our site. If you are unable to understand or have any questions about these sale terms, please contact us using the contact information set out in the "Contact Us" section below. You will be required to confirm that you have read and accept these sale terms before you submit an order to us.

Prior to submitting an order by clicking the 'SUBMIT ORDER' button in checkout, please save or print a copy of these sale terms to keep on file for future reference regarding the order you are submitting. Please note, terms are subject to change so review and save or print a copy of these terms prior to each order that you submit.

1. Order and Acceptance

A. If you would like to order merchandise, you can use the order process on our site to submit an order.

B. Each order submitted constitutes an offer to purchase merchandise from us. Orders are subject to our acceptance and we may, at our discretion, refuse to accept your order, including where:

• orders cannot be packed due to an error in information you have provided to us, for example, where you provide us with: incorrect payment information; incorrect billing information (e.g. where the billing information you provide is different from the information that the bank or building society which issued your payment card has on record); insufficient or an incorrect shipping address (i.e. street address, city, country or postcode); or fraudulent information;
• there is an error on our site relating to the merchandise that you have ordered, for example an error relating to the price or description of the merchandise as displayed on our site; or
• the merchandise that you have ordered is no longer available through our site.
• you have missed delivery of an order three (3) or more times through our Cash on Delivery (COD) service.

C. Once we have received your order through our site, we will send you an email to the email address that you have provided to us acknowledging receipt of the order.

D. If we are unable to accept your order, other than for fraudulent purposes, we will send an email informing you of the reason for the rejection.

E. If you do not receive an email, call us at 0066-33-813058 (9:00 to 17:00 JST, Monday to Friday) or at +1-925-206-3124 before you try to place another order for the same merchandise. You should note that the email that we send to you confirming receipt of your order does not constitute acceptance of your order, only an acknowledgement that we have received it.

F. After receiving your order, we will check that the relevant products are in stock. For non-COD orders our contract will only be concluded and Abercrombie & Fitch will only be deemed to have accepted your order (or any part of your order) once the requested merchandise has been shipped and we have sent a shipment confirmation email to you confirming that all or part of the merchandise ordered is still available and has been shipped. The contract will only relate to that part of the order of merchandise which has actually been shipped and no contract will have been created in respect of any merchandise which you may have ordered which we were unable to ship. If you have chosen to complete payment with our COD service our contract will only be concluded and Abercrombie & Fitch will only be deemed to have accepted your order once you have paid for the order from our COD service.

G. We will take reasonable steps to ensure that the prices and other information about merchandise on our site are accurate. However, it is always possible that despite our efforts, some of the merchandise may be incorrectly described or incorrectly priced on the site. If an error relates to merchandise for which you have placed an order, we may reject your order under clause 1(B) above. If we reject your order because of an error, we will notify you that your order has been cancelled at the email address that you have provided to us and ask you whether you would like to re-submit your order to purchase the relevant merchandise once we have corrected the error. If we have notified you that we have accepted your order and you have received a shipment confirmation email, you will not be required to pay more than the price that was displayed on our site at the time that you placed your order for the merchandise that you have requested, and if we have sent you merchandise which is different from the description of the relevant merchandise on our site at the time that you placed your order, you will also have the right to return it within thirty (30) days from delivery. Please see the terms of our return policy listed below.

If you have any questions, comments or concerns regarding our order acceptance policy, or if you consider that your order was rejected by us in error, please contact us by emailing us at: orderservice@Abercrombie.com.

2. Product Availability

A. The inclusion of any merchandise on our site does not imply, warrant or guarantee that the merchandise will be available if you wish to place an order to purchase it.

B. We will have the right, at any time, to make changes to information about merchandise displayed on our site, for example information about prices, description or the availability of merchandise, and we may do so without first giving you notice of the changes. We will not, however, make any changes to the price, availability or description of any merchandise after we have accepted an order to supply the merchandise to you.

C. Gift Cards purchased at an Abercrombie & Fitch store may only be redeemed at an Abercrombie & Fitch store in the country in which they were purchased.

3. Customer Initiated Order Cancellations and Changes

A. You can make changes to or cancel your order at any time before your order has been packed by us. To make changes to your order, please call us at 0066-33-813-058 (9:00 to 17:00 JST, Monday to Friday) or at +1-925-206-3124. If your order has already been packed, you will only be able to return the merchandise. Please see the terms of our return policy listed below.

4. Order Tracking

A. You can track the progress of your order by clicking here.

5. Delivery

A. This site ships merchandise to Japan only.

B. Please note that we cannot

• 1. ship certain fragrances and body care products; or
• 2. deliver your order to a freight forwarding company.

We will refuse to accept your order if you request that we do either of the above.

C. You can find a list of our shipping and handling charges and our delivery terms by clicking here.

D. Merchandise that we deliver to you will become your property at the time that you receive it. As soon as we have delivered the merchandise to you, you will become responsible for it, and for any loss or damage to it thereafter.

E. If you choose to use COD, on the day your order is scheduled to arrive, a representative from the COD service will contact you via the phone number you provided at checkout to arrange a convenient time for delivery. This representative may only speak Japanese. You will need to be at the confirmed shipping location in person to receive and pay for your merchandise. You are welcome to inspect the package before accepting and paying for it.

6. Merchandise on Backorder

A. Please note that payment for any merchandise on backorder will not be taken from your payment card until the merchandise on backorder is shipped and a shipment confirmation email has been sent to you. Shipping and handling for each item in an order is distributed so it is directly proportional to the cost of an item and will not be charged in the applicable proportional amount until the respective item(s) ship(s). All items in an order will be shipped via the shipping service type selected when placing the order. If you pay for your order using Pay-Easy or Convenience Store, then payment for the entire purchase will be taken when you submit your order and complete payment on their third party site.

B. We will notify you at the email address you provided if we are unable to deliver any merchandise on backorder within seven (7) days from the date of your order and ask you if you would like us to send you the merchandise on backorder when it becomes available or if you would like to cancel your order. If we do not receive a response to our email or any voicemail message that we leave for you, we will assume that you do not want us to cancel your order and so we will ship to you the merchandise covered by your order as soon as it is in stock.

C. You can cancel your order for merchandise on backorder at any point prior to the packing of your order by calling us at 0066-33-813058 (9:00 to 17:00 JST, Monday to Friday) or at +1-925-206-3124.

7. Prices and Payments

A. We reserve the right to vary the price of our merchandise at any time. We will not alter the price of any merchandise covered by an order after we have accepted the order.

B. You may pay for your order using either a credit card from Visa, MasterCard, JCB or American Express, a debit card with a Visa or MasterCard logo, PayPal, Pay-Easy or Convenience Store. Debit payment methods will be processed as credit. You may pay, in local currency, upon delivery of your merchandise using our COD service.

C. When we receive your order, we will place a "hold" on your Visa, MasterCard, JCB or American Express, or PayPal account for the total value of your order. If the "hold" on your card or account has been authorized by your bank or card issuer we will take payment when your merchandise, or the first part of the merchandise that you have ordered, is dispatched. If you pay for your order using Pay-Easy or Convenience Store, payment will be taken when you complete the payment process on the Pay-Easy or Convenience Store third party site. You should note that placing a "hold" on your Visa, MasterCard, JCB, or American Express, or PayPal account or taking payment does not constitute acceptance of your order. Our contract is created only when we send you an email confirming that we have dispatched your merchandise or the first part of the merchandise covered by your order.

D. The charge for your order will appear on your payment statement as "AFH Japan, G.K." If you wish to dispute the validity or amount of a charge that appears on your payment statement, please contact us by emailing us at Orderservice@Abercrombie.com.

E. If you cancel an order under clause 3 above, any authorized "hold" on Your Visa, MasterCard, JCB, or American Express, or PayPal account will usually be released within three (3) to five (5) working days from the date of cancellation. If you used Pay-Easy or Convenience Store and cancel an order, or an item in your order, you will receive an email with a link that you will need to access in order to provide bank details to process a return. After this is completed, you will receive a refund within seven (7) to fourteen (14) business days.

F. The prices displayed on our site for merchandise ordered for shipment to Japan are inclusive of all applicable taxes. Taxes for merchandise will be refunded to the customer with merchandise returns. Consumption tax specifically on shipping and handling charges are included in the shipping and handling fee. The shipping and handling fees are not refundable with merchandise returns, unless required by law.

8. Resale / Reshipping of Our Merchandise

A. It is important for us to monitor the quality of the merchandise that our customers purchase in order for us to maintain customer satisfaction and therefore you must not misrepresent yourself as being one of our authorized resellers or as being qualified to resell our merchandise. We reserve the right to refuse to accept your order if we suspect that you intend to resell our merchandise.

B. ENGAGEMENT WITH ABERCROMBIE & FITCH AFFILIATES Abercrombie & Fitch, Hollister Co., and abercrombie kids (the "Company”) reserves the right to block from receiving marketing communications or to remove and unsubscribe from all Company platforms any email address, phone number, and/or mailing address associated with customers determined by the Company to have characteristics of reselling and/or customer orders determined by the Company to be fraudulent. Company platforms affected by such removal include but are not limited to: (i) any of the Company’s online accounts; (ii) promotional club memberships; (iii) email marketing lists; (iv) text messaging programs; or (v) direct mailing lists. In addition, affected customers may be prohibited from accessing or registering for all of the aforementioned platforms in the future.

9. Returns / Refunds

A. If you are not satisfied with the merchandise that you ordered, you may return it to us for a refund within thirty (30) days from delivery. All purchases made at an Abercrombie & Fitch Japan store need to be returned or exchanged to an Abercrombie & Fitch Japan store.

B. If you are not satisfied with your merchandise you have ordered using our COD service you can refuse the order at the time of delivery. If you choose to refuse an order, the entire order must be returned with all of its contents and packaging. If there is a single item you do not wish to keep, you can return it to any Abercrombie & Fitch store in Japan or to Abercrombie & Fitch Returns Department, Gridlines 9001W to 9020W (inclusive) of 9th Floor, ATL Logistics Centre, Phase(s) B, Berth No.3, Kwai Chung Container Terminal, Kwai Chung, New Territories, Hong Kong separately within thirty (30) days after accepting the order. There are no exchanges, so you can either refuse your package at the time of delivery or return individual items using the return guidelines below.

Refunds for Faulty Merchandise

C. If you wish to return merchandise for a refund which is faulty or otherwise damaged when you receive it, which does not correspond to the description on our site, or which develops a fault after you receive it, you can do so within thirty (30) days of delivery by: (i) returning the merchandise to any Abercrombie & Fitch store in Japan (ii) emailing us at Abercrombie@Abercrombie.com or (iii) calling us at 0066-33-813058 (9:00 to 17:00 JST, Monday to Friday) or at +1-925-206-3124. When you call or email us, we may give you the option of emailing or posting to us a photograph of the faulty, damaged or non corresponding merchandise. If you call or email us to request a refund, we may ask you to return the merchandise to us before we can process your refund. Merchandise must be returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.). When you return the merchandise to us, please remember to include details of why you consider that the merchandise is faulty, damaged or does not correspond to the description on our site.

You should note that we cannot process your refund if you return merchandise purchased online by post to one of our stores.

D. Once we receive the merchandise and confirm that it is faulty, damaged or does not correspond to the description on our site, we will refund to you the cost of the merchandise and original shipping and handling charges paid by you. If you show us how much it cost to return the merchandise to us, we will also refund to you the cost of your return postage. If you used COD as a payment method we will return to you the ¥324 COD service fee. We will usually credit the refund back to the original payment type, unless we have provided another option and you have expressly agreed otherwise. The refund will be made back to your original payment type within approximately fourteen (14) days from the date that we receive the merchandise, although it may take a while longer for the refund to show up on your payment statement. If you used Pay-Easy, Convenience Store or COD, you will receive an email with a link that you will need to access in order to provide bank details to process a return. After this is completed, you will receive a refund within seven (7) to fourteen (14) business days.

E. If we examine the merchandise that you have returned to us and, in our reasonable opinion, do not consider that it is faulty, you will not be entitled to a refund and we will return the merchandise to you.

Refunds for Non-Faulty Merchandise

F. If you are not satisfied with any merchandise that you have received, or we have emailed you to confirm that your order has been packed, but you would like to cancel it, you may request a refund within thirty (30) days from delivery by: (i) returning the merchandise to any Abercrombie & Fitch store in Japan (ii) mailing the merchandise back to us at: Abercrombie & Fitch Returns Department, Gridlines 9001W to 9020W (inclusive) of 9th Floor, ATL Logistics Centre, Phase(s) B, Berth No.3, Kwai Chung Container Terminal, Kwai Chung, New Territories, Hong Kong, (ii) emailing us at Abercrombie@Abercombie.com or (iii) calling us at 0066-33-813058 (9:00 to 17:00 JST, Monday to Friday) or at +1-925-206-3124. If you call or email us, we will still need you to return the merchandise to us. Merchandise must be in resalable condition and returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.). You need to keep merchandise for which you have requested a refund in your possession and take reasonable care of it until it is returned to us.

You should note that we cannot process your refund if you return merchandise purchased online by post to one of our stores.

G. We will make the refund to the same payment type you used for the initial order. If you used Pay-Easy, Convenience Store or COD you will receive an email with a link that you will need to access in order to provide bank details to process a return. After this is completed, you will receive a refund within seven (7) to fourteen (14) business days. If you accept an order though our COD service then request a refund, you will not be refunded the cost of the COD service.

10. Our Liability to You

A. Nothing in these sale terms will exclude or limit our liability to you for any damaged caused by our intentional act or gross negligence, or fraud, death or personal injury caused by our negligence, or for any other liability which may not be excluded or limited under applicable law.

B. We will not be liable to you under a contract for:

• any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill;
• any loss or corruption of or damage to data; or
• any loss or damage which was not a reasonably foreseeable result of either our breach of a contract or our breach of our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time that we and you entered into a contract, such loss was either contemplated by us and you or you notified us that the loss may occur if we breached the contract or our legal duty of care.

C. Nothing in these sale terms will affect your statutory rights. For further information about your statutory rights you should contact your local authority National Consumer Affairs Centre, Ministry of Economy, Trade and Industry or their relevant agencies or bureaus.

11. Personal Information

A. When you place an order through our site, you will be providing us with your personal information. Our collection and use of your personal information will be carried out subject to the terms of our Privacy Policy, a copy which can be found by clicking here.

12. Use of Our Website

A. Your use of our site is subject to our Website Terms of Use, a copy of which can be found by clicking here.

13. General Terms

A. The contract between you and us is governed by the laws of Japan. Either you or we may bring legal actions in respect of any dispute which arises in connection with a contract in a relevant court in Japan.

B. If either you or we do not enforce or delay enforcing any of our rights under a contract, this will not stop us from doing so at a later date.

C. If any provision of a contract is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.

D. No party other than you or us has any right to enforce any term of a contract.

14. Contact Us

A. If you have any questions about these sale terms, please contact us either by emailing us at Abercrombie@Abercrombie.com or by calling us at 0066-33-813058 (9:00 to 17:00 JST, Monday to Friday) or at +1-925-206-3124.

15. Definitions

A. In these sale terms:

"contract"

• means the contract between you and us for the sale and purchase of merchandise, comprising your order, our email confirmation of our acceptance of your order, and these sale terms;

"merchandise"

• means the products that we sell on our site from time to time, including clothing, accessories, and fragrances;

"merchandise on backorder"

• means merchandise that you have ordered which is temporarily out of stock;

"order"

• means an order for merchandise;

"sale terms"

• means these terms and conditions of sale;

"site"

• means our websites: Abercrombie.co.jp, microsite, or mobile site;

"store"

• means an "Abercrombie & Fitch" branded Japan store;

"we", "our" or "us"

• means AFH Japan G.K., 9-10, Ginza 6-chome, Chuo-ku, Tokyo, 104-0061, Japan; Responsible Personnel: Wei Cheng; and

"you," "yourself" or "your"

• means you, the customer.